Monthly Archives: February 2014

  • Phone Calls

    Occasionally we get orders to the effect of "call 555-1234 if you have questions".  If we have questions, we email.

    We use email over phone calls for several reasons:

     

    1. Accountability.  You remember saying you wanted the red thread.  I remember you said you wanted the blue.  With email, we all agree later on what we agreed to now!

     

    2.  Noise.  We have one large work room and three embroidery machines generally running full time.  There is very little quiet time in the shop for phone conversations.

     

     

    We have special instructions boxes for all embroidery and we encourage you to help us out if you are concerned about color matching or or similar details.  Generally, all our options have explanations if you click on them.   We will email you if we have a question.

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