How do I cancel or change my order?

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Orders directly fulfilled by Posylane.com from our inventory can be changed or canceled by email request only, and if we have not started work on the order, and have had time to see the change or cancellation request. Most towel wraps, nap mats, backpacks, and other embroiderable items fit under this policy.
Please keep in mind that we may not start work on your order for a day or two, or we may start work on your order an hour after you place it.
Orders filled by our partners for items like edibles, ink stamps, personalized children's plates, music boxes, wall art, stationary, stickers, or anything else that is custom or direct from "the factory" might not be change-able or cancel-able, depending on that partner's policies, if they have started work, or if they can cancel the order.
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