What is your return policy

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We have a 30-day return policy on items that are not custom, are not personalized, and have not been used.  Return unused, non-personalized, non-custom items to:

 

Posy Lane Inc
207 E. Reserve St. #102
Vancouver, WA 98661

 

Refunds of this type do not include the $6.75 shipping charge or the cost of return shipping.

 

If we have made a mistake on an order, or if the item has a manufactures defect, or was other wise damaged when shipped to you, we will re-ship a new, corrected item at no charge.  We do not refund or replace personalized orders unless we made a mistake, there is a manufacturing defect, or the item arrived damaged.

 

If you received a special bulk discount due to the quantity you ordered, please note that returns may be subjected to a restocking fee.

 

In the cases of damage, incorrect personalization, or incorrect item, we just ask you to send a picture showing the issue.  It is that easy!

 

Please look over your items when they arrive.  On orders that are damaged when you received them, we ask that you contact us in five business days after you received the order and notify us about the damage.  Unless the damage was hidden from view or subtle in nature, refunds or replacement of damaged goods reported after 3 business days from receipt of the products is subject to our discretion.

 

Please notify us before returning damaged products.  Product refunds may require the return of merchandise but usually we just need to see a picture.  *Very important!*  Please include a copy of the packing slip or the order confirmation.  If you don't have that, please include the name it was ordered under.  We have a small pile of returns that didn't include any paperwork or note, and either don't have a return address or we can't find the name in our system.

 

 

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2 thoughts on “What is your return policy”

  • Betty Haisten

    I had ordered two baby books not knowing what my daughter would have. I need to return the girl book. Thanks Betty H.

    Reply
    • admin

      Betty, you can return the extra book to:
      Posy Lane Inc
      2960 Phyllis Lane
      Farmers Branch TX 75234

      Please include a copy of your order email so we can credit you correctly.

      Reply
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